Privacy Policy
Privacy Policy
Last updated: 3 April 2026
Help Me GMP Resource Hub is owned and operated by Help Me GMP. For the purposes of applicable data protection law, Help Me GMP acts as the controller of personal data processed through this website and app experience.
We take privacy seriously and are committed to handling personal data carefully, securely, and only where reasonably necessary.
1. Who we are
Help Me GMP Resource Hub is a free-to-use GMP guidance and reference platform designed to help users access key documents, reference links, educational resources, and related materials in one place.
If you have any privacy-related questions, you can contact us at:
2. Personal information we collect
When you visit Help Me GMP Resource Hub, we may automatically collect limited technical information about your device and browser, including:
- browser type
- IP address
- time zone
- basic cookie/session information
- pages visited
- referring websites or search terms
- general usage and interaction information
We refer to this as device and usage information.
We may also collect information that you choose to provide directly, for example when:
- submitting an issue report
- sending a suggestion or improvement request
- entering an optional contact email address
- contacting us through the site
Depending on the form or feature used, this may include:
- email address
- message content
- optional related URLs or reference details
We do not operate public learner accounts or standard customer checkout/payment flows within the public Help Me GMP resource hub.
3. Why we process your data
Our main priority is to operate the platform securely and keep it useful, reliable, and easy to improve.
We may process personal data to:
- operate and maintain the website and app
- review and respond to issues, suggestions, or support messages
- improve the quality, structure, and usefulness of the platform
- monitor technical performance and identify misuse or abuse
- maintain security and protect the platform, users, and services
- send operational notifications where needed
Automatically collected information is generally used for security, diagnostics, and website/app performance analysis and is not used to personally identify users unless necessary for legitimate operational or legal reasons.
4. Legal basis for processing
If you are in the UK or EEA, we process personal data only where we have a valid legal basis, including:
- your consent, where you choose to submit information
- our legitimate interests in operating, securing, and improving the platform
- compliance with legal obligations
- steps necessary to respond to requests you initiate
5. Email and notifications
Where you submit an issue, suggestion, or contact request, your submitted information may be included in email notifications sent to the Help Me GMP team for review and response.
We may use trusted third-party providers to support website hosting, infrastructure, and email delivery.
6. Cookies and similar technologies
The platform may use essential cookies or similar technologies required for:
- basic functionality
- security
- session handling
- reliable delivery of website/app features
We do not rely on unnecessary tracking technologies as a core part of the public resource hub experience.
7. Links to other websites
Help Me GMP Resource Hub contains links to external websites, videos, documents, and third-party resources.
Once you leave our website and access a third-party service, that service’s own privacy policy and terms will apply. We are not responsible for the privacy practices or content of third-party websites.
8. Information security
We use reasonable administrative, technical, and organisational measures to help protect personal data against unauthorised access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
9. Data retention
We keep personal data only for as long as reasonably necessary to:
- review and manage issues or suggestions
- maintain operational records
- support security and service administration
- comply with legal obligations where required
10. Data sharing
We do not sell personal data.
We may share information only where reasonably necessary with trusted service providers supporting the platform, such as hosting, infrastructure, analytics, or email-delivery providers, and only to the extent needed for those services.
We may also disclose information where required or permitted by law, including where necessary to:
- comply with legal obligations
- respond to lawful requests
- protect our rights
- investigate abuse, misuse, or fraud
- protect the safety of users or others
11. International transfers
Some service providers may process data outside the UK or EEA. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable law.
12. Your rights
If you are in the UK or EEA, you may have rights in relation to your personal data, including:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- rights relating to automated decision-making and profiling
If you would like to exercise any of these rights, contact:
13. Children
Help Me GMP Resource Hub is not designed for children under 13.
14. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be published on this page with the updated date shown at the top.
15. Contact information
If you would like to contact us to understand more about this Privacy Policy, or to contact us concerning any matter relating to your personal information, please email: